FREE SHIPPING FROM 140 EUROS ONWARDS
1. How long will it take to receive my order? We have a 24/72 hour delivery service. If you place your order before 1pm you can be sure that the package will be delivered the same day. Orders are delivered by our logistics partner MRW and, although they are on schedule, we cannot guarantee punctuality of delivery. However, as soon as the order leaves the warehouse, you will receive an email notifying you of its departure. We deliver from Monday to Friday and during working hours, so we recommend that you use a delivery address where someone can take care of the delivery.
2. Can I find out the status of my order? Yes. By accessing the "MY ORDERS" section of your account, you will be able to find out where your order is in the delivery process. You can also contact us by e-mail at email@example.com.
3. Can I modify my order? Yes, as long as the order has not reached the status of "shipped" you will be able to modify it.
4. Can I cancel my order? As with modifications, if the order has not left our facilities, you will be able to cancel the order free of charge. If the order has been shipped or you have already received it, you will have to return it.
5. Can I collect my order in shops? No, currently orders can only be picked up at the delivery address you provide at the time of purchase.
6. From which countries can I buy? You can buy in the shop from all the countries of the European Community, excluding those areas subject to customs duties or customs charges.
We want you to have it as soon as possible! - Orders are normally delivered between 24h and 72h in mainland Spain, between 3 and 5 working days for shipments to the Balearic Islands and between 3 and 10 days for destinations outside Spain. Although our commitment to delivery time leads us to work with the best logistics operators, Harmonya Culture cannot guarantee punctuality, so this period is indicative.
Deliveries are made from Monday to Friday and during office hours. No deliveries are made on weekends or during local or national holidays. Orders can only be delivered to private residences or workplaces.
To facilitate deliveries and to receive the order in the shortest possible time, it is recommended to use work addresses or other locations where there is someone who can receive the package.
IMPORTANT: during sales or promotional periods, delivery times may vary.
We want you to have it at low cost! - We have opted for a reduced shipping fee so that receiving an order in the comfort of your front door does not represent a significant expense. For international shipments, the shipping costs for each order will depend on the country of receipt. Orders will not be shipped to areas that require the payment of duties, customs or tariffs.
We want it to go where you want it to go! - Harmonya Culture's online sales service is initially available in all European countries. We deliver to the following countries: SPAIN*, GERMANY, AUSTRIA, BELGIUM, FRANCE*, THE NETHERLANDS, ITALY*, LUXEMBOURG, UNITED KINGDOM*, DENMARK, HUNGARY, POLAND, CZECH REP. CZECH REPUBLIC, BULGARIA**, CROATIA**, SLOVAKIA**, SLOVENIA**, ESTONIA**, FINLAND**, GREECE**, IRELAND**, LATVIA**, LITHUANIA**, ROMANIA** and SWEDEN**. (Countries marked with an asterisk have customs zones, for which the delivery service is not available. Countries marked with two asterisks are not eligible for promotions based on free shipping).
VERIFICATION UPON RECEIPT
We want you to receive what you ordered! - You should check the condition of the package upon receipt. If the packaging is damaged, or if you notice signs of tampering, do not accept delivery. At www.harmonyaculture.com we have a protocol for checking all deliveries made from the eShop's central facilities, verifying the good condition of the product, the size and the packaging. In the event that the goods do not correspond to the one requested, you have a period of 48 hours from receipt of the same to notify Harmonya Culture and thus proceed to its return within a period not exceeding 14 days, once selected the transport to be used.
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